Return and Refund Policy

Return & Refund

Dear Customer, we hope you're delighted with your order. However, we still understand that sometimes you would like a return. Before requesting a return, please read the following to ensure that your return process proceeds smoothly.

You can request our Return & Refund Service:

✅Unshipped Orders: Returns can be requested unconditionally. Please contact support@radiancerealmlights.com to cancel your order.
Please log in to your Radiance Realm account to cancel your order and the payment will be automatically refunded to your account.
✅Shipped Orders: Returns can be requested unconditionally within 30 days of the date of purchase.
The shipping fee can be removed due to product quality problems or wrong products sent, otherwise the customer has to pay the shipping fee.
Returned products should be confirmed that there is no human-caused damage affecting secondary sales, and the condition is new or nearly new, otherwise it will not be accepted.

Return & Refund Service will not be provided where:

❎It is requested beyond 30 days of the date of purchase.
❎A product sent to Radiance Realm for Return & Refund Service does not include all original accessories, attachments, packaging or gift(s) included in original order, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
❎Damage is caused to the product by improper installation, operation or unauthorized use or modification of the product.

Important notes

1. This return policy applies to direct end-user consumers who purchase our products from RadianceRealmLights.com.
2. All items must be returned in their original condition, including the original Radiance Realm packaging. If the order includes a gift, the gift must also be returned.
3. Items that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use are not eligible for a refund or replacement.
4. Customers are responsible for the return shipping fees for non-quality related returns.
5. Customers are responsible for any damage to items or loss during shipping for non-quality related returns.
6. Items must be returned within 7 days after the initial application.
7. Refunds will be processed within 5 business days after we receive the returned items. Refunds will be processed using the same method that was used to make the payment. The exact time of completion depends on the bank or credit card issuer. Processing times may be extended during the holidays. (Current version: Refunds will be processed within 7 days after we receive your package. Your refund will be issued to the original payment method as selected by you. Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.)
8. Please do not include non-Radiance Realm items by accident in your return package. We will not be responsible for sending those items back to you.
9. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.- Please make sure you don't accidentally include any item in your return package that you do not wish to return. We will not be responsible for sending back those items to you. If you have any questions about making a return or this policy, please email us at support@radiancerealmlights.com.

 

Return & Refund Instructions

If you would like to request a return and refund, please do so within 30 days of the date of purchase.
Steps
1.Contact us at support@radiancerealmlights.com to determine if you meet the conditions for return
2.If qualified, customer service will create a return label for you
3.Send the package according to the guidelines
4.Radiance Realm receives the package and confirms the product.
5.Users receive refunds
Note: Refund processing may be delayed during the event.

FAQs

How do I return a Radiance Realm product?

Please follow the instructions：

  1. Contact us at support@radiancerealmlights.com to determine if you meet the conditions for return
  2. If qualified, customer service will create a return label for you
  3. Send the package according to the guidelines
  4. Radiance Realm receives the package and confirms the product.
  5. Users receive refunds

Note: Refund processing may be delayed during the event.

Do I have to pay to ship the item back?
It depends. The shipping fee can be removed due to product quality problems or wrong products sent, otherwise, the customer has to pay the shipping fee.

Have you received my return?
Please contact us at support@radiancerealmlights.com for package delivery status.

When will I receive my refund?
Refunds will be processed within 5 business days after we receive the returned items. Refunds will be processed using the same method that was used to make the payment. The exact time of completion depends on the bank or credit card issuer. Processing times may be extended during the holidays. Please contact us at support@radiancerealmlights.com for details.

Your Return&Refund Policy states that I have to return the product in its original packaging. I no longer have the packaging- can I still return it?
According to Return&Refund Policy, all items must be returned in their original condition, including the original Radiance Realm packaging. Please contact us at support@radiancerealmlights.com for more details.

 

Replacement

To make your experience better, we are happy to help you process an exchange. Please reach out to support@radiancerealmlights.com for help.

You can request our Replacement Service:

✅Unshipped Orders: Replacement can be requested unconditionally. Please contact support@radiancerealmlights.com to replace your product.
✅The exchange process is initiated within 7 days of receipt of the item and the item is free from any human damage.
Returned products should be confirmed that there is no human-caused damage affecting secondary sales, and the condition is new or nearly new, otherwise it will not be accepted.

Replacement Service will not be provided where:

❎It is requested beyond 7 days of the date of the received.
❎A product sent to Radiance Realm for Replacement Service does not include all original accessories, attachments, packaging or gift(s) included in original order, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
❎Damage is caused to the product by improper installation, operation or unauthorized use or modification of the product.

 

Replacement Instructions

If you would like to request a replacement, Please submit your request within 7 days from the date of receiving the product at the latest.
Steps
1. Contact us at support@radiancerealmlights.com to determine if you meet the conditions for replace.
2. If qualified, customer service will create a replace label for you
3. Send the package according to the guidelines
4. Radiance Realm Team receives the package, confirms that the exchanged product, and sends out a new replacement product.
5. Users receive a new product.

 

Important notes

1. This replacement policy applies to direct end-user consumers who purchase our products from RadianceRealmLights.com.
2. All replaced items must be returned in their original condition, including the original Radiance Realm packaging. If the order includes a gift, the gift must also be returned.
3. Items that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use are not eligible for a replacement.
4. Radiance Realm will be responsible for shipping costs for exchange issues due to quality issues/wrong item being shipped. Other exchanges caused by the customer's personal reasons, the customer is responsible for the exchange shipping costs.
5. Customers are responsible for any damage to items or loss during shipping for non-quality related replacements.
6. Replacement requests must be made within 7 days from the date of receipt of the merchandise at the latest, and the exchanged merchandise must be shipped back within 7 days from the date of the request.
7. The sender's address on your package is NOT the replacement address. If you send the package to that address, the processing time may be delayed. You should only send the package to the address on the label we provide.
8. Please make sure you don't accidentally include any item in your return package that you do not wish to return. We will not be responsible for sending back those items to you.
9. If you have any questions about making a replacement or this policy, please email us at support@radiancerealmlights.com.

 

Support

If you still have any questions, don't hesitate to reach out to us at support@radiancerealmlights.com. Our dedicated support team will be delighted to help and will strive to provide a prompt response within two business days.